I write with reference to "Battling sewerage ingress” (Events and Personalities, Parsiana, November 7-20, 2023) on the problem of sewerage contaminating the well of the Bai Maneckbai Nusserwanji Chenoy Fire Temple in Hyderabad and efforts to resolve the impasse. During the many yielded-no-definite-result visits to those in authority, I often asked myself what leadership quality would come in handy if I met the very influential, contentious owner of the dhaba (eatery) next door whose actions were responsible for the problem and who had great political clout and financial pull. How should I speak to him? The corporate lingo and management......