The 100-year-old Bharat Floorings and Tiles is reinventing its portfolio to reach newer markets
Farrokh Jijina
When two Jewish sisters in Cochin had complained of four misaligned tiles in their home, Bharat Floorings and Tiles (Mumbai) Private Limited (BFT) director Dilnavaz Variava visited the duo. "You must be a Parsi,” they told Variava. "They believed only a Parsi business would be concerned enough for their top brass to attend to the complaint,” Variava mentioned on February 13, 2023, seated in her Fort office, in a building that once housed East India Company governors. "We have never abandoned any of our customers over the years. Our commitment to quality, integrity, innovation and service has been constant” over......